MultiSafepay and Tilroy are bringing store and webshop together in one payment chain
Retailers using Tilroy can now choose MultiSafepay. Store and webshop in one payment chain, with one settlement and one reconciliation.
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Amsterdam, October 2026 – MultiSafepay’s payment methods are directly integrated with Tilroy’s POS system. Retailers using Tilroy can now choose MultiSafepay as the payment provider for both their stores and their webshop. With one settlement and one reconciliation for both, and returns that work across both channels.
If you run a store and a webshop, you don’t want to do everything twice. You don’t want two payment systems with two payouts. And you don’t want to work out twice which payment belongs to which sale.
Two starting points, one conclusion
MultiSafepay started in 1999 as one of the first providers of online payments for Dutch webshops. The infrastructure for paying online came first, followed by POS and SmartPOS solutions for physical stores. Today, MultiSafepay processes those payments itself, as acquirer and processor, for more than 25,000 merchants across Europe. Online and in-store, on one omnichannel platform.
Tilroy started from the other side. For more than ten years, the Belgian software company has been building cloud-based retail software for the non-food sector. More than a thousand retailers run on it today, from independent stores to large, well-known chains. Not as a separate sales channel alongside the store, but as one system in which stock, customer data and POS always stay in sync.
This is how Tilroy brings customers, stores and channels together as one. Every interaction grows into a stronger customer relationship, and every lasting relationship into more value for both customer and store. That approach is now gaining ground in the Netherlands too.
Different starting points, then, but the same conviction. Store and webshop shouldn’t be separate worlds. Not even at checkout.
“Tilroy knows the shop floor in every detail. We know all the payment infrastructure underneath it. That combination is exactly what makes this partnership so strong: an omnichannel experience that doesn’t just sound good to retailers, but works every day. I look forward to working with the Tilroy team to help many more retailers move forward in the years ahead.”
– Jurre Westhoff, Partner Manager, MultiSafepay
Strong online, strong at the counter
Online, customers pay through one of the highest-converting checkouts in Europe, with more than 40 payment methods, led by local favourites Bancontact and iDEAL. That means more successful payments and fewer lost sales.
In-store, customers pay on MultiSafepay’s SmartPOS devices. Because they are fully integrated with the Tilroy POS, the amount appears automatically on the payment terminal. Staff don’t have to manually input anything, so they can’t make mistakes either.
Behind it all is a payment network with high uptime. As acquirer and processor with a direct connection to Mastercard, Visa and Bancontact, MultiSafepay keeps payments within its own network, with no intermediaries. If something does go down, MultiSafepay quickly switches to another data centre. That keeps the risk of downtime low, even on the busiest days.
Where store and webshop meet
Say a store rings up dozens of purchases on a Saturday while online orders keep coming in. With a separate payment provider for each channel, that money arrives as separate amounts, each with its own report. The retailer then has to work out which sale sits in which amount.
With Tilroy and MultiSafepay, everything comes in as one payout, with every payment already matched to the right sale. MultiSafepay follows a payment from the moment the customer pays until it lands in the books. That makes reconciliation a lot simpler.
Returns, wherever the customer likes
You notice the difference at the counter too. If a customer brings an online purchase back to the store, staff refund the amount on the spot, straight to a card at the terminal. The customer gets the money back on the card they use in the store, regardless of how they paid online. There’s no need to look up the original payment in another system. And no customer goes home with store credit.
Retailers who prefer to refund an online purchase through the original payment method, such as Bancontact or iDEAL, can simply do so online.
It works the other way round too. Items bought in-store can be returned and refunded through the webshop. So store and webshop stay connected, even for returns. That’s true omnichannel.
Belgium and the Netherlands, covered in one go
Retailers with stores in both countries get one more advantage.
At the counter, customers in Belgium and the Netherlands pay with their debit or credit card. Online, Bancontact is the favourite in Belgium. In the Netherlands, it’s iDEAL, which is gradually moving to Wero.
Tilroy knows the Belgian retail landscape from the inside. MultiSafepay knows the Belgian and Dutch payment landscape just as well, right down to local payment habits, licences and the infrastructure underneath.
For retailers with stores on both sides of the border, it all comes together here. Card payments at the counter and local favourites online, with one payment partner for both countries.
Retailers choose their own payment provider
Tilroy lets retailers choose which payment provider they work with. MultiSafepay strengthens that line-up where it matters most for a retailer with both a store and a webshop.
Online and in-store payments in one chain, processed by MultiSafepay itself as acquirer and processor. With one settlement and one reconciliation. That keeps the retailer in control.
“Your payment provider belongs to your business, not to your software. That’s why we let retailers make that choice themselves. MultiSafepay adds an option that brings store and webshop together in one chain, so a customer can simply return an online purchase to your store and get their money back right away.”
– Peter de Ranter, CEO, Tilroy
The integration is available to all retailers using Tilroy. Retailers who want to know what this means for their stores can contact MultiSafepay’s sales team or reach out to Tilroy directly.
About Tilroy
Tilroy is omnichannel retail software for retailers in the non-food sector. POS, webshop, stock management and loyalty work as one system, so retailers use the same prices, stock and customer data online and in-store, and recognise their customers everywhere. Tilroy is used by independent stores and retail chains with hundreds of locations in Belgium and the Netherlands. Internationally, stores in nine European countries use Tilroy. The company is ISO 27001 certified.
About MultiSafepay
MultiSafepay is an established European payment service provider, combining decades of expertise with powerful in-house technology to help every business grow faster, no matter their size or ambition.
We offer businesses simple, flexible solutions for online, in-person, and cross-border payments through a single unified and modular platform. By leveling the playing field in payments, we empower businesses to reduce complexity, boost success rates, and grow with confidence.