Find your transaction
Have you paid with MultiSafepay?
Find more information about your payment and the online store using the search tool on the left side. As a registered payment service provider in the Netherlands we process payments of many online stores. If you have a question about status of a delivery, returns or other details regarding your order, please contact the online store directly.
Frequently asked questions
I have a question about Pay After Delivery.
At MultiSafepay we process Pay After Delivery payments provided by MultiFactor. For any questions regarding Pay After Delivery, please visit the MultiFactor website.
The name ‘MultiSafepay’ is on my bank statement. What does this mean?
MultiSafepay is a payment service provider. MultiSafepay provides web shops with reliable and secure solutions for processing online payments. Though MultiSafepay is listed on your bank statement, your money has been securely transferred to the web shop where you initially placed your order.
How long does it take to process a bank transfer?
A bank transfer is processed within two or three business days. As soon as the payment is processed the web shop is able to ship your order.
How do I know if my payment was successful?
After entering the required payment details you will receive a confirmation of your purchase by email. If you have not received a confirmation, please contact the web shop and check if your payment was successful.
If you are unable to contact the web shop you can contact us.
I have not received my order yet, what should I do?
If you have paid for an order which you have not received yet, we advise you to contact the web shop where the order was placed. Should you not receive a response within a reasonable amount of time, please contact us.
How do I cancel my order and get a refund?
To cancel an order or refund a transaction, please contact the web shop where the order was initially placed. MultiSafepay cannot perform these actions.
I forgot to add the payment reference in a bank transfer, what should I do?
Processing a bank transfer takes 2-3 business days. We can only confirm the payment after this period. You can check your payment by using the transaction tool at the top of this page. If you forgot to include the payment reference, we will try to process the payment correctly without the reference. Should we be unable to correctly match your payment, you will automatically receive a refund. Once you have received your refund, you can initiate a new bank transfer to complete your payment.