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Solutions

The word itself says it all: customer care (or customer service) takes care of everything related to customer relationships. In a nutshell, customer…

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Industry insights

Undoubtedly, the COVID-19 pandemic is one of the most significant events of 2020, probably even of the current decade. After the first wave, many…

Industry insights

The holiday season can be the most wonderful, but also the most stressful time of the year for shops. Our data analysis of last Black Friday’s numbers…

Industry insights

The last years have seen major changes in the payment landscape. There has been an increase in change of payments in the checkout. Webshops tend to…