You can withdraw your balance at any time you wish. The fee for a withdrawal is  €0.50 per batch. Before we can pay out your balance, we need the following information:

• copy Chamber of Commerce extract (not older than 12 months)
• copy valid identification of authorised signatory from the Chamber of Commerce extract

Following the third European Money Laundering Directive MultiSafepay is obliged to determine the ultimate beneficiary of the legal entity. The ultimate beneficiary is an individual with an interest of 25% or more in the company, or where the beneficiary holds 25% or more of the capital of a foundation or association. This person (or persons), need to submit a form of legal identification, which can be:

• copy of bank statement showing account number and name as registered with Chamber of Commerce
• copy register of shareholders (only applies for private Limited Company)
• signed agreement ‘collecting online payments’

You can provide us with the documents as follows:
-    Upload the document online
-    By post: MultiSafepay, Merchant Sign Up, PO BOX 37159, 1030 AD Amsterdam, The Netherlands

The fastest way is by uploading the documents via the back office.