Are my customers able to charge back an iDEAL payment?
No. After completion of an iDEAL payment, the payment is definitive. Your payment is guaranteed, so you can deliver the product or service with 100% confidence.

Are there costs involved for my customers if they pay using iDEAL?
No. An iDEAL payment, just like all other payment options via MultiSafepay, is free for your customer, unless you decide to charge them.

Who can pay with iDEAL in my webshop?
Anyone who banks with ABN AMRO, ASN Bank, Friesland Bank, ING, Rabobank, Regio Bank, SNS Bank, Triodos Bank or Van Lanschot Bankiers can pay directly with iDEAL.

Is an iDEAL payment secure?
An iDEAL payment is similar to a bank transfer and uses the same security.

What are the costs for an iDEAL payment?
The fee for an iDEAL transaction is € 0.49.

Where can I find more information about iDEAL?
You can find detailed information about iDEAL at www.ideal.nl.